クチコミ - 箱根温泉 鶴井の宿 紫雲荘 (Hakone Shiunso) @ Hakone

Hakoneの箱根温泉 鶴井の宿 紫雲荘 (Hakone Shiunso) 実際の宿泊者が投稿したホテルのクチコミ. 客室 地図 料金 施設・設備 連絡先.

客室

周辺スポット

施設・設備

人気の設備・サービス

対応言語

  • 日本語
  • 英語

バリアフリー

  • エレベーター

インターネット・Wi-Fi

  • Wi-Fi（共有エリア内）
  • 全室Wi-Fi無料

アクティビティ・リラクゼーション

  • カラオケ
  • サウナ
  • スパ
  • ガーデン
  • ジェットバス
  • マッサージ

プール・温浴施設

  • 温泉

食事・ドリンク・スナック類

  • バー
  • ルームサービス
  • 自動販売機

館内施設・便利なサービス

  • ショップ
  • ペット可
  • 清掃（毎日）
  • セーフティボックス（フロント）
  • 荷物預かりサービス
  • ヘアサロン
  • 喫煙所

交通アクセス

  • タクシーサービス
  • 駐車場（敷地内）
  • 電気自動車充電スタンド
  • バレーパーキング
  • 駐車場（無料）

全室で利用可

  • DVD/CDプレーヤー
  • バスタブ
  • 書斎デスク
  • アイロン設備
  • バスローブ
  • 消火器
  • エアコン
  • バルコニー/テラス
  • 電話
  • クローゼット
  • プライベートエントランス
  • 薄型TV
  • シャワー
  • ヘアドライヤー
  • 無料Wi-Fi
  • シャワーと浴槽（別々）
  • ワークスペース（ノートパソコン使用可）
  • 無料インターネット（LAN）
  • スリッパ
  • 飲料水ボトル（無料）
  • 無料ティーバッグ
  • ソファ
  • 鏡
  • 目覚まし時計
  • タオル
  • 高層階
  • 冷蔵庫
  • トイレタリー
  • 遮光カーテン
  • 露天風呂利用可

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クチコミ

8.8
非常に満足
露天貸切風呂はとても風情があり、お料理も大変美味しくて、日本の旅館も温泉も初めてという相手を招待しての宿泊だったので、本当にここでよかった。と思いました。露天風呂付き客室で日本のお部屋を満喫できました。お風呂に何度も入ってしまいました。また利用させていただきたいです。 さらに表示
6.8
良い
3人で宿泊予定だったが急用があり2人となりました。キャンセルを承ってくれ、差額分を決済したカードに返金する旨を伝えられました。こここからがとても残念で、当月・次月も返済がなかったため旅館へ連絡したところ、こちらは連絡済みです、と。カード会社に連絡してみてくださいと言われた通りにカード会社に電話したが旅館から連絡は来てないと言われました。再度旅館へ電話したところ、アゴダと楽天は繋がってるので楽天に電話したと言われ、その楽天の連絡先を聞いてかけてみました。すると楽天には、こちらとは無関係ですと言われ‥どこに怒りをぶつけたらいいのかって感じでした。前にも同じように急なキャンセルからのキャンセル人数分の返金を経験した事がありますが、こんなややこしく色んな所へ電話をかけた事はない。結局、アゴダに連絡したところ、やはり連絡は来てないとの事でした。旅館の方はどこへ連絡を完了したのでしょうか？旅館のスタッフに、個人情報がありますのでご自分で連絡してくださいと言われましたが、そもそもどこかへ私の情報を誤って伝えてはいませんか？今回はアゴダが全て手続きしてくださり、連絡して次の日には返金手続きが完了しました。返金されてない事実を責任持って欲しかった。 さらに表示
9.6
最高!
Second time we stayed here, and had another great experience at this ryokan. They offer in-room, private outdoor and public bath for variety of options. The in room dining experience is also wonderful especially with the full attention by the staff who oversees all your needs, besides dining and, preparing your futon. Also, the river right outside your window is such a nice touch, we kept our window open so we could hear the brook. Would recommend, and also return again. Both times our friends and family were impressed with the service, the dining, the river, and the baths. さらに表示
10.0
最高!
Nice room. Awesome staff service at the reception. Recommended place for a relaxing time. さらに表示
9.6
最高!
The staff was very helpful even before our stay giving us information on the luggage delivery service at Hakone-Yumato station so that we could drop off luggage in the morning before exploring the area. The private outdoor bath was worth extra cost but you could be just as satisfied with the included indoor private bath or the shared baths. Dinner and breakfast were both amazing so make sure to start hungry. さらに表示
8.8
非常に満足
Great location, fantastic staff, well prepared food, available private hot spring bath. さらに表示
9.2
最高!
We had a lovely time at this Ryokan. It is a mix of modern and traditional where the Ryokan itself is a bit modern but the room we stayed in was very traditional with tatami mats and futon. The Ryokan is next to a river and there is a terrace where you can sit and enjoy the view outside. The staff were very accommodating but not all of them spoke English (they did try their best). The food (Keiseki) was decent though not every dish could be rated excellent- it was more of an experience rather than a culinary success. We were a bit let down by desert- it was just fruits but that's being very picky. The room was immaculately clean and we were provided with (I think it's called) a yukata to use to go to the hot spring (onsen). There are two hot springs, one indoor and one outdoor and they switch daily between men and woman. Overall a decent place but would have preferred less disposable toiletries and a "fresher" looking lobby space. さらに表示
9.6
最高!
It wasn't cheap. But it was well worth every cent & I would do it again and again. I yearn to come back some time soon. さらに表示
8.0
非常に満足
I am travelling with my older parents. My dad doesnt walk very well and use wheelchair a lot. The staff went above and beyond in accomodating us. It is absolutely amazing. The facilities are older yet charming. Facelift to the facilites could be beneficial. The food was always amazing. And the lady who serves our room was also amazing. Overall amazing experience!! さらに表示
10.0
最高!
The only thing I would mention is that as non japanese, the rules on timing the meal and room preparation is something we are not use too and we needed a little time to adjust, but following these strict schedule is part of the experience and we loved it. さらに表示
9.6
最高!
pleasant stay with good foods and high quality onsen:-) strong recommendation for the persons who like to have a traditional culture in JP. さらに表示
8.4
非常に満足
You can book a private bath for free. In room kaiseki meal is good, though I had had better elsewhere. Room is HUGE. They gave us a room with 2 separate areas, each with 10 tatami mats, so a total of 20 for 2 people plus a seating area near the window. There is not much to do in Hakone Yumoto area, so you had better not stay for more than 3 days. Free one way shuttle to Hakone Yumoto station provided daily. さらに表示
8.4
非常に満足
Very kind staff and great to have the option of the private bath. The food was excellent, too. さらに表示
6.8
良い
The food variety was not enough and did not meet my expectations. さらに表示
10.0
最高!
All the staff are very nice and the private is the best experience I had over there. さらに表示
5.6
I am sure it was good when it was first build but it desperately needed upgrading. There was mould in the coner of the room... Everything looks a bit tired. The food was just ok... Breakfast was better than the dinner. The staffs were super friendly and helpful however the managers seems the opposite. It is a shame that we were hoping for a good real Japanese experience but it was a bit disappointing. I won't recommend it considering the price. さらに表示
9.6
最高!
The Hotel staffs are very friendly, the in-room dinning for dinner and breakfast are wonderful, facing the river with great view and relax mind. the Hot spring is also wonderful, especially their are one free special private hot spring for couples with reservation for 40 minutes, my wife and I enjoyed a lot!! さらに表示
10.0
最高!
The hotel is beside the river, and you can have hot spring outdoor facing a beautiful mountain view. Food is really good quality. And services is excellent. Not many staff can speak English but still can provide a good service. For transportation, you can go to hotel from Hakone-Yumoto directly by bus, only 4 stop and bus stop just in front of the hotel. You can still try taking train but not recommend for anyone bring heavy luggage, because it takes about 10 mins walk. さらに表示
9.0
最高!
amazing place to wind down or even for honeymooners... さらに表示
9.3
最高!
It was ok though there is a little difficulty in English language. There sgould be a little flexibility in food service timings. But generly it was a good experience さらに表示

宿泊施設ポリシー

チェックイン/チェックアウト

  • チェックイン開始時間: 15:00
  • チェックイン最終時間: 18:00
  • チェックアウト開始時間: 08:00
  • チェックアウト最終時間: 10:00
  • フロント受付終了時間: 18:00

施設・設備

  • ホテルの階数: 5
  • レストランの数: 0
  • 客室数: 22
  • 客室の電圧 （ボルト数）: 100
  • 建築年: 1989

駐車場

  • 駐車料金（1日）: 0 USD

地図

足柄下郡搭之沢92, 箱根, 箱根, 日本, 250-0315